Category: customer experience

More than ever before, marketing is on the hook to drive the pipeline, both in volume and quality. This includes …

All the data in the world means nothing if you don’t know what to do with it. This is a …

Analysts often feel extraordinarily overwhelmed when it comes to collecting data. Those feelings take on a new level when they …

Digital transformation continues to penetrate the paradigms of every industry. Whether it is the manufacturing industry, retailing industry or the …

How are CIOs reading the tea leaves for 2023 and what choices do they expect to make? Without question, 2023 …

Synthetic data could impact privacy models, automation for video, audio and display ads, AI for customer service, product development and …

As a product manager working with development and in technical infrastructure teams, I deal with technical debt on a daily basis, …

As many organizations look to automation to drive productivity, automation itself is evolving and changing as these same organizations start …

“Data is a critical asset to business success.” That’s probably the closest thing to a self-evident truth you’re likely to …

As IT leaders learn more about what does – and does not work ­– when it comes to furthering digital …

Many organizations have merged the roles of the chief analytics officer (CAO) and chief data officer (CDO) to create a …

Much has been made of the evolution of work and the movement towards a more distributed workforce. According to Gartner, …