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A report from IT research firm Gartner says public sector CIOs need to promote a compelling vision for digital transformation and make change inclusive. If successful, the results could transform the type of services government agencies can offer citizens.
CIOs in the public sector have the opportunity to harness digital disruption and bring about a revolution in citizen services, but organizational hurdles and a lack of a compelling vision could be stumbling blocks to realizing these goals, according to a new report from Gartner.
The Aug. 17 report noted that public sector leaders, including CIOs, should focus on creating a culture that is less averse to change and more unified in its vision and direction — one that can manage change more effectively over longer time frames.
“The role of the CIO will be much broader than just technology. In a world where uncertainty abounds, stability lasts a few months at best and IT systems are produced through agile deployment based on the concepts of adaptation and change, a comprehensive view of the enterprise is needed,” Elise Olding, research vice president at Gartner, told InformationWeek in an email.
“CIOs are well positioned to understand the profound impact of digital disruption across the business units in an organization and have a voice at the strategy table,” Olding added.
Noted leaders, Olding explained, often expect employees to change, but seldom examine and take actions to change their own behaviors. She added that leadership in times of uncertainty will be very different, especially for leaders at government agencies.
“An essential step is for the CIO is to examine their own leadership practices and make needed changes,” Olding wrote. “As well, the CIO needs to hold his or her IT leadership team accountable for the new leadership behaviors.