Production-level, transaction records – generally printed reports, statements, invoices and other documents lack the traditional “field and record” layout as well as the parameters needed to specifically identify and classify them.
The data within these documents can be described as semi-structured or loosely-structured and experts estimate that it represents more than 80% of the data within enterprises. It is also the most trusted source of data within the organization. Generally produced from “line-of-business” systems, it is the true record of business activity, customer billing and collections as well as goods and services ordered and paid for. The production of these documents and therefore the data contained within them is validated, vetted and proven over time.
IBM® Content Manager OnDemand (CMOD) is a security-rich, efficient system in which to store these and a variety of other documents. Designed, from the start, to be a high-performance repository for transactional documents because its scalability is practically limitless, it maintains a highly accurate, easy to use index methodology for finding documents and it’s a long-standing, proven performer in enterprise, critical business applications.
Over the last several years, many enterprises that use CMOD have extended the utility of the installation by using CMOD as the “back-end” of customer facing portals that allow end user customers the ability to provide access to invoices, statement and correspondence. This repository of internal and customer facing documents has been able to “jump start” any number of customer self-service initiatives by enabling the delivery of current as well as historical documents.