Oracle Service Cloud to Unlock the Value of IoT Data

Oracle Service Cloud to Unlock the Value of IoT Data

Oracle Service Cloud to Unlock the Value of IoT Data

Oracle has announced an innovative new solution that enables brands to quickly and efficiently leverage insights from the Internet of Things (IoT) to power smart and connected customer service experiences. Powered by a packaged integration between Oracle Service Cloud and Oracle IoT Cloud, the new solution helps brands enhance the customer experience, increase operational efficiency and reduce costs by using IoT data to predict customer needs and proactively address customer service issues.

The explosive growth of the Internet of Things gives organizations the opportunity to deliver innovative new services faster and reduce risk by connecting, analyzing and integrating data-driven insights from connected “things” into business processes and applications. To help brands capitalize on this opportunity to drive next-generation customer service experiences, Oracle has introduced a new packaged integration between Oracle Service Cloud and Oracle IoT Cloud. The new IoT Accelerator is an open source integration that also includes implementation documentation to easily configure, extend and deploy.

Read Also:
City of Eindhoven creates continuous smart city innovations

“The Internet of Things is fundamentally changing the way consumers interact with brands and in the process, it is creating volumes of data that organizations can leverage to transform the customer experience,” said Meeten Bhavsar, senior vice president, Oracle Service Cloud. “By delivering a packaged integration between Oracle Service Cloud and Oracle IoT Cloud, we are able to accelerate the time to value, while lowering the complexity of IoT projects. For brands, this also means they can easily take advantage of IoT data and make it actionable across engagement channels to deliver exceptional customer service experiences.

 



Data Science Congress 2017

5
Jun
2017
Data Science Congress 2017

20% off with code 7wdata_DSC2017

Read Also:
How big data and the Industrial Internet can help Southwest save $100 million on fuel

AI Paris

6
Jun
2017
AI Paris

20% off with code AIP17-7WDATA-20

Read Also:
5 Ways Digital Transformation has Impacted Field Mobility

Customer Analytics Innovation Summit Chicago

7
Jun
2017
Customer Analytics Innovation Summit Chicago

$200 off with code DATA200

Read Also:
5 Ways Digital Transformation has Impacted Field Mobility
Read Also:
Why Do IoT Companies Keep Building Devices with Huge Security Flaws?

Chief Data Officer Summit San Francisco

7
Jun
2017
Chief Data Officer Summit San Francisco

$200 off with code DATA200

Read Also:
Open Source: Is it Right for Your Database?

Big Data and Analytics Marketing Summit London

12
Jun
2017
Big Data and Analytics Marketing Summit London

$200 off with code DATA200

Read Also:
Microservices for Internet of Things Edge Devices

Leave a Reply

Your email address will not be published. Required fields are marked *