The Subject Access Under GDPR

The Subject Access Under GDPR

When the General Data Protection Regulation (GDPR) comes into force on 25 May 2018, it will introduce a number of new obligations on Data Controllers which will require them, amongst other things, to review their approach to personal data breaches, privacy notices and overall GDPR compliance responsibility. Some new Data Subject rights, including the right to erasure and the right …

How Predictive Analytics is Reshaping Enterprise Reporting

How Predictive Analytics is Reshaping Enterprise Reporting

Thanks to the abundance of IT service management (ITSM) tools – technology suites that enable many of the ITIL-espoused, ITSM best practice processes – corporate IT organizations have a wealth of ITSM data. It sounds great, but is it really? When I point to the differences between data, information, knowledge, and wisdom; the wealth of ITSM data isn’t as useful as …

It's Time to Disrupt Enterprise Business Intelligence Systems

It’s Time to Disrupt Enterprise Business Intelligence Systems

I recently had a pleasurable discussion with a Dutch gentleman who had decided to take a sea change and renovate the French chateau where we were staying. He had recently sold his business that had been in his family for three generations. The business manufactured simple concrete collars for reinforcing bars. It had withstood the challenge of plastic substitutes and …

5 Reasons to Use Business Intelligence at Your Call Center

5 Reasons to Use Business Intelligence at Your Call Center

People often speak of business intelligence (BI) in the same breath as “business performance improvement” (BPI) and “informed decision-making.” Both statements are true and entirely applicable to the modern call center. However, business intelligence holds other benefits for your call center or collections agency. We discuss a few of them here, alongside the aforementioned BPI and decision-making. Allow yourself to …

Making Sense of the Smart City Standardization Landscape

Making Sense of the Smart City Standardization Landscape

Over recent years there has been a major worldwide push towards smart cities with many major world cities rolling out initiatives and new services aimed at improving cities and the lives of citizens. Partly driven by this rollout, international and national standards bodies have begun to identify and propose standards for activities and technologies associated with smart cities. However, because …

Exploring open data quality

Exploring open data quality

To contribute to discussions around open data quality, the ODI has been working with Experian to investigate quality in several UK Government open datasets. Here, ODI Associate Leigh Dodds introduces the project and its initial findings Open data communities are focusing on improving the quality of their data and sharing guidance. CC BY 2.0, uploaded by Neil Rickards. There are …

Five Best Practices for Building a Data Warehouse

Five Best Practices for Building a Data Warehouse

Ever tried to cook in a kitchen of a vacation rental? The spatulas are over there, the knives are somewhere else and the cheese grater apparently doesn’t exist. No one person can figure out a holistic view of the situation. That was us at Verizon Digital Media Services, before our Master Data Management (MDM) system came along. We had a …

Get Master Data Management Right – and Fast – with Full-Production Analytics

Get Master Data Management Right – and Fast – with Full-Production Analytics

The accurate information that Master Data Management (MDM) can produce for an enterprise feeds their bigger objectives: helping customers fulfill their centralized customer-view needs for various types of applications and specific business purposes. The Innovative Systems Synchronos Enterprise Master Data Management platform serves both MDM and rapid application development purposes. In June, the MDM Institute placed it on its 20 …