5 Reasons to Use Business Intelligence at Your Call Center

5 Reasons to Use Business Intelligence at Your Call Center

People often speak of business intelligence (BI) in the same breath as “business performance improvement” (BPI) and “informed decision-making.” Both statements are true and entirely applicable to the modern call center. However, business intelligence holds other benefits for your call center or collections agency. We discuss a few of them here, alongside the aforementioned BPI and decision-making. Allow yourself to …

Using Machine Learning Algorithms to Improve Your Business Workflows

Using Machine Learning Algorithms to Improve Your Business Workflows

Machine learning algorithms are enabling organizations to supercharge workflow processes across their enterprises. They center around technology that has the ability to learn without being explicitly programmed: machines that can study their mistakes and reprogram themselves to improve their performance over time. Lots of big names are investing R&D dollars into machine learning. Here are some ways it can help …

The Case for Agile & Self-Service BI

The Case for Agile & Self-Service BI

I was on a call with a client who was trying to consolidate dozens of transactional systems into a single model to support a more effective reporting paradigm. The envisioned solution focused on self-service, visual analytics, while also supporting more traditional reporting. This client’s challenges were similar to what many other businesses face today. They wanted: The client wasn’t questioning …