How Business Intelligence Is Being Disrupted for the Better

How Business Intelligence Is Being Disrupted for the Better

For years, business intelligence (BI) has been the industry standard for helping leadership gain visibility into business operations and make data-driven decisions. Many companies saw the analysis of their data so vital to their brand that they created roles for ‘Business Intelligence Experts’ to vet the information and prepare it into easily understandable packages. While the venture into BI wasn’t …

How to make digital transformation a reality

How to make digital transformation a reality

“Digital transformation” may be one of the most overused buzz phrases in recent times, but it may also be one of the most misunderstood. That’s because digital transformation is not about using technology to do the same things you’ve always done, only faster, cheaper, and better. It’s about using technology to do things that weren’t possible before—creating new products and …

8 ways big data analytics can be applied by any CEO

8 ways big data analytics can be applied by any CEO

How do big data and data analytics play into strategy development at the chief executive level? Should they play at all, or should CEOs and peers delegate data analytics to the experts? It’s a discussion played out in businesses around the world. A recent report by McKinsey (Making data analytics work for you—instead of the other way around) shines a …

How to Capture More Value from Big Data and Analytics

How to Capture More Value from Big Data and Analytics

Big data is here and in a big way. According to IDC, big data and analytics sales are forecasted to reach $187 billion by 2019, a whopping 50 percent increase over the last forecast period. But despite those numbers, the real story is that companies are missing out on the big and analytics trend, even if most of those companies …

The Benefits of Leveraging Unstructured Data in 2017

The Benefits of Leveraging Unstructured Data in 2017

Large companies and organizations are already using big data for some specialized applications, but the majority of that big data is still structured data (transactions, clicks, etc.). It is predicted that in 2017 we will see a greater focus on leveraging unstructured data as big data usage continues to rise. Many digital companies whose businesses rely on big data have …

Under pressure: 4 main stressors for big data leaders

Under pressure: 4 main stressors for big data leaders

CEOs and corporate boards want to see big data deliver results in company revenues, operations, and financial performance. The C-suite’s desire to get these results faster than ever before is causing many big data leaders to feel more pressure in four specific areas. In a 2014 Wall Street Journal article, Gartner analyst Douglas Laney observed that, “It’s flummoxing that companies …

Digital transformation forces businesses to rethink cybersecurity

Digital transformation forces businesses to rethink cybersecurity

Seeking to maintain competitive advantage, gain market share and satisfy evolving customer demands, businesses around the globe are pursuing digital transformation. And that digital transformation is forcing reevaluation of cybersecurity strategies, according to a new study by BMC and Forbes Insights. One of the more significant changes, says Brian Downey, senior director of Product Management, Security Operations and Automation at …

3 Ways Data Dashboards Can Mislead You

3 Ways Data Dashboards Can Mislead You

Executives love dashboards, and why wouldn’t they? Single-screen “snapshots” of operational processes, marketing metrics, and key performance indicators (KPIs) can be visually elegant and intuitive. They show just-in-time views of what’s working and what isn’t — no need to wait for weekly or monthly reports from a centralized data center. A quick scan of a dashboard gives frontline managers transparency …

How to Create a Business Case for Data Quality Improvement

How to Create a Business Case for Data Quality Improvement

Early and ongoing engagement will help gain the confidence of business leaders in data quality. Poor data quality destroys business value. Recent Gartner research indicates that the average financial impact of poor data quality on organizations is $9.7 million per year. This is likely to worsen as information environments become increasingly complex. Data quality issues are faced by organizations of …

5 Reasons to Use Business Intelligence at Your Call Center

5 Reasons to Use Business Intelligence at Your Call Center

People often speak of business intelligence (BI) in the same breath as “business performance improvement” (BPI) and “informed decision-making.” Both statements are true and entirely applicable to the modern call center. However, business intelligence holds other benefits for your call center or collections agency. We discuss a few of them here, alongside the aforementioned BPI and decision-making. Allow yourself to …