Hadoop is Not Failing

Hadoop is Not Failing, it is the Future of Data

The author disagrees with a previous KDnuggets post on “Why Hadoop is Failing” and argues that the Darwinian Open Source Ecosystem ensures Hadoop is a robust and mature technology platform . “Madam..What use is a new-born baby?”’ –Michael Faraday – (Apocryphal quote) when asked about the utility of electricity a new invention in the 1800s… As my readers are aware …

How companies and consumers benefit from AI-powered networks

How companies and consumers benefit from AI-powered networks

As it has more than 12,500 patents, eight Nobel prizes, and a 140-year history of field-testing crazy ideas, it should be surprised that AT&T would be an important player in artificial intelligence. “AT&T is a backbone of the internet,” explains Nadia Morris, head of Innovation at the AT&T Connected Health Foundry. The company manages wireless, landline, and even private secure networks …

Why Is Big Data Analysis So Challenging?

Why Is Big Data Analysis So Challenging?

There’s gold to find in the big data forest, but most companies have no map and no crew. A new research report from TDWI, titled Data Science and Big Data Enterprise Paths to Success, outlines the state of big data and data science: In short, it’s getting bigger and more difficult. On a scale from 1 to 5, with 5 …

Talent Analytics Isn’t Enough

Talent Analytics Isn’t Enough

I think it’s safe to say that “THIS was the year of talent analytics”. Global discussions about talent analytics, as a concept, have certainly been great for our brand, and have happily led to new customers and connections. However, when we review our client work, it’s clear that the industry is just at the very beginning of something much bigger. …

How Artificial Intelligence Will Change The Field Service Industry

How Artificial Intelligence Will Change The Field Service Industry

Replace or enhance? That’s the question many people ask when discussing implementing artificial intelligence (A.I.) in the workplace, fearing that computers will put them out of a job. Just this past September, Forrester released a report saying that 6 percent of U.S. jobs may be replaced by A.I. and bots by 2021. For employees, this may sound ominous, but it …

Journey Science in Telecom- Take Customer Experience to the Next Level

Journey Science in Telecom: Take Customer Experience to the Next Level

Journey Science, being derived from connected data from different customer activities, has become pivotal for the telecommunications industry, providing the means to drastically improve the customer experience and retention. It has the ability to link together scattered pieces of data, and enhance a telco business’s objectives. Siloed approaches are becoming obsolete – take call centers as an example – there …

4 Predictions for Artificial Intelligence in 2017

4 Predictions for Artificial Intelligence in 2017

And I don’t just mean the naughty photos filter on Twitter or the fake news suggestions on Facebook. So in the midst of this hype, how do figure out how this affects you? Here are some predictions on where AI is heading in 2017 to help you bring some of the hyperbole down home. There’s no doubt that artificial intelligence …

5 Reasons to Use Business Intelligence at Your Call Center

5 Reasons to Use Business Intelligence at Your Call Center

People often speak of business intelligence (BI) in the same breath as “business performance improvement” (BPI) and “informed decision-making.” Both statements are true and entirely applicable to the modern call center. However, business intelligence holds other benefits for your call center or collections agency. We discuss a few of them here, alongside the aforementioned BPI and decision-making. Allow yourself to …

The power of data ownership: Getting it right in 2017

The power of data ownership: Getting it right in 2017

Industry forecasts for marketing technology in 2017 will come fast and furious with the year’s end. But as we look ahead, a persistent issue confronts digital marketers of every stripe: data ownership. Why is this topic at the top of the agenda for 2017? Owning your marketing data seems simple at first blush. But with every new channel, platform, device, …