Using AI to Track How Customers Feel — In Real Time
The most common methods of tracking customer sentiments has a big blind spot: They can’t pick up on important emotional responses. As a result, qualitative
The most common methods of tracking customer sentiments has a big blind spot: They can’t pick up on important emotional responses. As a result, qualitative
As many organizations look to automation to drive productivity, automation itself is evolving and changing as these same organizations start implementing it. The growing interest
The nasal test for Covid-19 requires a nurse to insert a 6-inch long swab deep into your nasal passages. The nurse inserts this long-handled swab
Don’t get stuck in a room going nowhere. Follow the Plan-Build-Execute model, and your data modernization initiative will lead to success. San Jose’s Winchester Mystery
Ninety percent of the data that exists today was produced in the last two years; that’s thanks to2.5 quintillion bytes of data we collectively create
If you’re a fan of shows like Shark Tank, you’re probably familiar with the many product pitches that fail. Many fail because of one key
When there isn’t much else to choose between brands, customer service becomes an important differentiation, and in financial services the situation has become acute. As
Business leaders understand how their business is performing by monitoring different metrics. Metrics are essentially a summary all the data (yes, even Big Data) into a
When it comes to big data, everyone wants the same thing at the end of the day: insights that can have a positive impact on
For marketers, the mandate to drive revenue has led to an explosion of analytics solutions. There’s a dashboard for virtually every marketing metric you can