5 Reasons to Use Business Intelligence at Your Call Center

5 Reasons to Use Business Intelligence at Your Call Center

People often speak of business intelligence (BI) in the same breath as “business performance improvement” (BPI) and “informed decision-making.” Both statements are true and entirely applicable to the modern call center. However, business intelligence holds other benefits for your call center or collections agency. We discuss a few of them here, alongside the aforementioned BPI and decision-making. Allow yourself to …

How Business Intelligence (BI) Enhances Data Governance

How Business Intelligence (BI) Enhances Data Governance

The definition of business intelligence is “the transformation of raw data into meaningful and actionable information to improve your business.” Asset managers are now turning their attention towards leveraging data quality information with business intelligence to underpin their data governance efforts. For those institutions working on process improvements around the capture, investigation and resolution of data quality issues, one of …

Top 7 Predictions for the Connected Enterprise in 2017

Top 7 Predictions for the Connected Enterprise in 2017

Global IT transformation will trigger significant changes for several industries in the coming year, according to Equinix, Inc., the global interconnection and data center company. Given its footprint across 40 global markets and more than 8,000 customers, Equinix has data-driven insights into the key drivers pushing enterprises to succeed in the digital economy. This vantage point is enabled through the platform …

How Analytics Is Aiding Banking Compliance

How Analytics Is Aiding Banking Compliance

In 2007, as Lehman Brothers’ collapse set off a chain reaction throughout the banking industry, regulators began going down to banks to look at their risk exposure as they sought to get an idea of the potential damage that could be done. Something they should, arguably, have done some time before. Banks struggled to put this information together, highlighting a …

Combating Patient Identification Efforts With Master Data Management

Combating Patient Identification Efforts With Master Data Management

From patients and providers to claims and lab results, healthcare organizations are inundated with data. The need for healthcare professionals to understand the whole picture is crucial not only to patient safety and quality of care but also to reducing costs, aiding analytics, streamlining workflow and adhering to regulatory compliance. Throughout the 21st century, the healthcare industry has fought to …