5 Reasons to Use Business Intelligence at Your Call Center

5 Reasons to Use Business Intelligence at Your Call Center

People often speak of business intelligence (BI) in the same breath as “business performance improvement” (BPI) and “informed decision-making.” Both statements are true and entirely applicable to the modern call center. However, business intelligence holds other benefits for your call center or collections agency. We discuss a few of them here, alongside the aforementioned BPI and decision-making. Allow yourself to …

Moving beyond spreadsheets into enterprise-ready statistical analysis

Moving beyond spreadsheets into enterprise-ready statistical analysis

For most knowledge workers, spreadsheets can be an attractive choice for performing calculations. If the task is to carry out simple tests on a small number of variables, then a spreadsheet is as good a tool as any. Its principal advantages are ubiquity, familiarity and ease of use.  However,  spreadsheets may prove to be inadequate for a wide range of …