Three Key Steps For Manufacturers To Realize Their Big Data Age Dreams

Three Key Steps For Manufacturers To Realize Their Big Data Age Dreams

Now that the age of big data is really here, manufacturing companies have truly game-changing opportunities to increase operating efficiency and productivity — and even explore new “digital” business models taking advantage of the Internet of Things. However, a big obstacle stands in their way: manufacturers’ extraordinarily data-rich and complex global supply chains are generating digital data at an unprecedented …

Modeling and analytics and their role in business [Q&A]

Modeling and analytics and their role in business [Q&A]

Businesses are collecting more data about their operations and their customers than ever before. But data in itself is only part of the story. For it to be useful it’s necessary to spot patterns and gain insights. At this point most businesses turn to analytics, but this can only tell you what’s happened in the past. To predict future trends …

5 Reasons to Use Business Intelligence at Your Call Center

5 Reasons to Use Business Intelligence at Your Call Center

People often speak of business intelligence (BI) in the same breath as “business performance improvement” (BPI) and “informed decision-making.” Both statements are true and entirely applicable to the modern call center. However, business intelligence holds other benefits for your call center or collections agency. We discuss a few of them here, alongside the aforementioned BPI and decision-making. Allow yourself to …

Moving beyond spreadsheets into enterprise-ready statistical analysis

Moving beyond spreadsheets into enterprise-ready statistical analysis

For most knowledge workers, spreadsheets can be an attractive choice for performing calculations. If the task is to carry out simple tests on a small number of variables, then a spreadsheet is as good a tool as any. Its principal advantages are ubiquity, familiarity and ease of use.  However,  spreadsheets may prove to be inadequate for a wide range of …